Customer Service and Support Software

Multiple helpdesk platforms enable you to heighten communication with your customers:

Customers can log, update and interrogate their own helpdesk calls via the web self-service portal, with the ability for you to allow them to see as much information as required, including the status of help desk calls, the engineer working on their issue, or the note audit trail of work.

Customers can also be offered the option to self-diagnose issues with access to Frequently Asked Questions: a specially screened area of your service desk KnowledgeBase.

Customer Relationship Management capabilities with sophisticated formula editor and intuitive filtering create effectively targeted campaigns, with Sales Opportunities to manage new prospects.

Identify which of the services you provide are performing best for your business by asking for feedback via Customer Satisfaction Surveys.

Schedule service desk reports to display the customers who have required the most support, where training may be needed. and whose contracts are due to expire.

Use the KPI monitor to display real-time performance statistics: use customer service and support software to display to management and to your customer base that you are meeting targets and always working to improve.

Run help desk reports and save your own custom reports in Support Desk’s Quick Report designer.

Create custom forms to capture essential information, such as equipment request, starter, mover, leaver forms. The Drag and Drop Form Builder allows you to create your own forms with unique functionality and workflows.