With MOJ recommended templates built-in as standard, SupportDesk FOI helps you to ensure compliance with government legislation in a streamlined, paperless process.

FOI Request forms can be completed and submitted by members of the public online, via the Self Service Portal.

Specifically designed web-based FOI Request forms templates can be customised using the Drag and Drop Forms Designer.

Automation options such as Mandatory fields, pre-configured dropdowns and QuickCall templates, ensure the accurate capture of all necessary data.

Proactively and automatically manage all FOI requests, tracking exemption and outcomes.

FOI forms which can be designed and customised by you using SupportDesk’s drag and drop form builder.

Receive automatic warnings via email when a freedom of information act request approaches a deadline or a Service Level Agreement is breached, and keep end users in-the-loop with automatic email updates.

Report on outcomes and other key performance indicators at the touch of a button, and customise and schedule FOI reports using SupportDesk’s QuickReport Designer.

View the status of FOI Requests Key Performance Indicators in real-time with SupportDesk’s KPI Monitor.

Freedom of Information software also allows you to escalate breached requests and automatically reassign them/alert managers. This means that you do not have to chase up people with forms to sign, the software does the chasing for you.

Dashboards let Request Management teams instantly view tickets requiring attention.

SupportDesk FOI enables the automatic recording of all actions, emails and correspondence, to provide a full audit and correspondence trail, with Notes being made visible to end users, or kept internal for Request Management teams.

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