SupportDesk ITSM, IT Service management software allows you to manage integral service desk processes such as Incident Management, Problem Management, Request Fulfilment and Change Management.
With Service Portfolio Management, provide end users and subscribers with updates on the statuses of distributed IT Services.
The customer web Self-Service portal allows users to log and track issues and requests directly. SupportDesk ITSM can also allow you to Enhance Customer Communication with Scheduled Reports, FAQs and a public Noticeboard Newsfeed displayed on the portal.
Frequently Asked Questions database and Customer Satisfaction Surveys
IT service management software with KPI Monitor tool allows for alignment with operational business Service Level Agreements.
Service Level Agreements can be associated with individual customers, contracts and Configuration Items.
The selection of a Priority on an ITSM service desk call automatically populates the required Response, Warning and Action times.
Service Desk ITSM call templates can be pre-configured, so that essential information is already populated on a call, saving time for helpdesk agents and ensuring vital information is gathered.
Implement unique workflows to suit your business, and improve Service Level Agreement times by ensuring immediate responses for customers with automatic emails from the ITSM helpdesk, and automatic call escalation upon approaching deadlines.
For speedy call resolution, solutions can be searched for and copied directly from SupportDesk’s KnowledgeBase.
