Managed Service Providers software: SupportDesk MSP service desk, enables you to efficiently manage multi-organisational environments, and route tickets to specific parties in an automated workflow.
Powerful contract management enables you to stay up to date with contracts, finances, and record contract completion dates and calculate associated costs.
SupportDesk Mobile Helpdesk means that engineers working on customer sites can access the helpdesk from their touch screen mobile phone or tablet, check their assigned jobs and log and update tickets.
Asset management allows for the detailed tracking of 3rd party and asset performance, with the capability to associate complex Service Level Agreements with customers and suppliers.
Automatically run reports at the touch of a button: create management reports to analyse the performance of assignees, suppliers, products and contracts with SupportDesk MSP’s QuickReport Designer.
Schedule reports to be sent to specific parties at pre-defined dates and times with the workflow engine.
Monitor Key Performance Indicatiors in Real-Time with the KPI Monitor.
Offer a personalised Service Catalogue so that customers can see at-a-glance status updates for their subscribed services.
The self-service portal allows customers and suppliers to track the progress of their logged tickets.
SupportDesk’s portal branding means that you can add company logos, colours and branding so that users can log in to personalised portal profiles.
